Complaints Procedure

This is the page from which subscribers to dart COMPLIANCE LIMITED can access the Complaints template procedures and letters designed to assist in meeting the regulatory compliance standards and requirements. Members are encouraged to personalise the documents to fit their corporate style, however no changes to the actual procedure or wordings should be made without checking with the dCL Helpdesk on 01604 709942 – Email:
UPDATED 2021 DISP Rules wef 07.16 with High Level Checklist for company complaints policy
July 16 Rules*
July 16 Rules Mandatory letter following settlement of SHORT complaint
UPDATED 2021 Checklist for handling of complaints including Lloyd's MGA
1711 Template letter for acknowledgement of Long Complaints
1711 Letter template for final response letters